Step 1 - Please check the LED on the power adapter is Green. If not, check the cable connections and power is connected.
Step 2 - Check remote control to see if the buttons are illuminating. If yes, move to step 3. If no, try changing the battery and try again. If it is still not illuminating, report the remote control issue to the store of purchase to see if the remote is covered under warranty or alternatively to purchase a new remote control.
Step 3 - Disconnect power from wall socket.
Step 4 - Reconnect the power.
Step 5 - Check the LED lights on both the Adapter and Control Box (underneath the base, located in the center of the base) are illuminating.
Step 6 - Press the Head up and Foot up buttons simultaneously and wait for 1 second (don't release your fingers on the remote), then pressing the Reset/Paring Button (reset button is on the power cord). If you hear a beep sound which indicates the remote has been paired to the base. After hearing the beep sound, now you may remove your fingers from the buttons on the remote control and the reset button on power cord.
Step 7 - If no beep sound being generated, report to the store to raise a warranty claim to see if we should replace the control box or purchase a new control box.
Note, the step 5, don't push the three buttons together at the same time, but the Head Up and Foot Up being pushed together and held first, then pressing the Reset button.